Refund policy

Returning items

We have a 14-day return policy.

This policy gives our customers a period of 14 days from receipt of the item to request a return and receive a full refund.

To return an unwanted product and receive a refund the item must be in the same condition as received, unworn or unused and in its original packaging.

Please keep proof of return in case the package is lost in the shipping system.

Please include your full name, address and order number in the package. Returns that cannot be identified upon arrival will be held for 14 days.

The cost of returning unwanted items at this time cannot be refunded. Shipping costs for returning the item are the responsibility of the customer. All items must be returned to our premises.

Please contact our support team by e-mail at Vestiart.Shop@gmail.com if you have any queries.

Cancelled orders

If you place an order but wish to cancel it before it is dispatched, a 6 hour cancellation period applies. Please contact our support team by e-mail letting us know that you wish to cancel your order.

Once your order has been shipped, we regret to inform you that we cannot accommodate cancellation requests.

Your order will be refunded by our customer service: you will receive the money on your payment account within the next 3-5 working days. Please note that some payment methods or financial institutions may take longer to process your refund.

Orders that are in the process of being shipped cannot be cancelled. Please wait for delivery and send the goods to our return address. Contact our service team for further assistance.

Damaged goods/missing items

Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item/size, so that we can assess and correct the problem.

Please also let us know if you have not received all items ordered. For large orders, you may receive more than one parcel. We will check the situation with our warehouse and also check the weight of the package received.

Exchange of goods

The quickest way to receive your requested return is to contact us by e-mail and indicate 'EXCHANGE' in the title of the e-mail. Our team can then inform you about the availability of the goods and send you a replacement as soon as possible.

Refund

We will inform you once we have received and examined your return. If your return has been approved, you will automatically receive a refund on your original payment method. It may take some time for the bank or credit card company to process and send the refund, but this usually happens within 3-5 working days.

Parcel not collected by the customer

Due to increased shipping costs worldwide, we are unable to return parcels that could not be delivered in the following cases.

1. the customer has provided an incorrect address at the time of purchase and the parcel is tracked as 'returned to sender'. This parcel will be destroyed as carriers do not cover the costs of returning parcels abroad, in particular to the UK and China.

2. the customer was not present to receive the order and the carrier left a note asking the customer to collect the parcel. The parcel will be returned to the local collection point and it is the customer's responsibility to collect their order. The collection point will only hold the parcel for a certain period of time. After this time, the parcel is tracked as 'returned to sender', but even in this case the carriers do not bear the costs of shipping abroad and the parcel is destroyed.